Articulate – Communication Under Conflict
Can you show empathy, resolve differences, build trust, and ensure work doesn’t stop even under conflict?
Target Audience
Entry to Mid-Level Executives
Time
3.0 hours
Format
Live Virtual, Game Based
Overview
From emails to phone calls and WhatsApp messages, we are now communicating more than ever. However, communicating more does not necessarily mean communicating better.
Articulate
Program
Program Objective
  • Understand the core workplace communication values
  • Engage stakeholders proactively and by using the most appropriate technique
  • Use the values while writing emails, talking on the phone, writing messages and during virtual conferences
  • Practice questioning skills
Concepts and tools
  • The 6 communication values
  • The workplace communication guide and checklist
Session Plan
  • Introduction to the core concepts using examples
  • Game briefing
  • Facilitated, virtual, multiplayer game
  • Exploration of the core concepts through the game
  • Learning summary and reflection
  • Personal action plan
  • Post-workshop practice